Lark and Berry unveils reopening procedures

Lark and Berry has unveiled the new procedures that will be implemented in its flagship London store upon reopening next Monday (15 June). 

After being closed for more than 10 weeks, the jeweller has implemented a number of health and safety procedures in line with government guidelines to “ensure a continued safe visit to the flagship store”.

The jewellers said that it has always limited the amount of in-store customers in order to “make sure we give customers a personalised experience”, and noted that this will be continued upon reopening. 

In addition, it is now allowing bookings up to one hour before a customer visits a private time slot. While walk-ins will still be welcome, staff will offer customers refreshments and ask that they wait at a safe distance if the store is busy. 

Employees will wipe down all surfaces after each customer’s visit, and provide a thermometer if a customer wishes to check their temperature or an employee’s temperature before any viewing. 

Antibacterial gel will also be provided, and retail assistants will be wearing a mask during all consultations, viewings, or piercings.

Lark and Berry will begin accepting bookings for consultations starting the second week of July, and will keep customers informed if any changes to government regulations affect future appointments.  

The store will also operate between Monday to Friday, from 11am to 6pm on most weeks, opening only on occasional Saturdays. It is therefore asking customers to check its calendar before booking a visit to the store. 

In addition, the group has launched a new mini-seminar that “offers knowledge on the history, conflict, sustainability and strong future of diamonds”, which is available through bookings only.